Terms and conditions (AGB)

This is an English translation for your convenience. The German version is legally binding.

§ 1 Provider and scope

(1) Alpha-Services is a service of Synergie-Services GmbH, Carl-Schurz-Str. 12, 86156 Augsburg, Germany, registered in the commercial register of the Local Court of Augsburg under HRB 37632, represented by its managing director, Wilfried Zaremba ("we" or "us"). You can reach us by email at kontakt@synergie-services.de or by phone at +49 170 966 88 68.

(2) These terms apply to the use of the website alpha-services.de, in particular the blog, the burnout self-test and the free "Mein Raum" user account.

(3) At present, nothing can be bought or booked for a fee through the website. The courses and offers presented on the website, for example on the "Preise" (pricing) page, are for your information only and are not an offer to conclude a contract. If we offer paid services in future, we will tell you the terms that apply to them before you book.

(4) Deviating terms of business customers only apply if we expressly agree to them.

§ 2 No substitute for medical or psychotherapeutic help

(1) The content of the website, the burnout self-test and the content in "Mein Raum" are for your information and self-reflection. They do not replace advice, diagnosis or treatment by a doctor or psychotherapist. The result of the self-test is not a diagnosis.

(2) If you are in an acute crisis or are thinking about harming yourself, please contact the emergency number 112, the German out-of-hours medical service on 116 117, or the TelefonSeelsorge crisis line, which is free and available around the clock on 0800 111 0 111 and 0800 111 0 222.

§ 3 User account

(1) You can create a user account if you are at least 18 years old. When registering, you must give true and complete information and keep it up to date.

(2) When you complete the registration, a free user agreement under these terms is concluded between you and us. There is no right to registration.

(3) Your user account is personal and not transferable. Keep your password secret and do not share it. If you suspect that someone is misusing your account, please tell us straight away.

§ 4 Services and availability

(1) Using the website and the user account is free of charge.

(2) We are continually developing Alpha-Services. We may change, extend or discontinue content and functions of the free service where this is reasonable for you.

(3) We aim to provide the website without interruption. There is no right to constant availability, for example during maintenance or technical faults for which we are not responsible.

§ 5 Your obligations

You must not misuse the website. In particular, you must not

• use the website for unlawful purposes,
• attempt to circumvent security measures or to access other users' accounts or data,
• disrupt the operation of the website, for example with malware or excessive automated retrieval of content,
• infringe the rights of third parties, in particular copyrights or personality rights.

§ 6 Copyright and rights of use

Texts, images, audio and video content, course materials and the burnout self-test are protected by copyright. You may use them for your personal, non-commercial purposes. Any further use, in particular reproduction, editing, distribution or making them publicly available, requires our prior written consent unless the law already permits it.

§ 7 Term and termination

(1) The user agreement runs for an indefinite period.

(2) You can end the agreement at any time without notice, for example by sending an email to kontakt@synergie-services.de asking us to delete your account.

(3) We can terminate the agreement with two weeks' notice in text form, for example by email.

(4) Both parties' right to terminate for good cause remains unaffected. Good cause for us exists in particular if you seriously breach § 5. In that case, we may also temporarily block your account.

(5) When the agreement ends, we delete your account and the data linked to it, as described in our privacy policy.

§ 8 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee.

(2) In cases of slight negligence, we are only liable if we breach an essential contractual obligation, that is an obligation whose fulfilment makes the proper performance of the agreement possible in the first place and on whose fulfilment you regularly rely. In that case, our liability is limited to the foreseeable damage typical for this type of contract.

(3) Otherwise, our liability is excluded.

(4) These rules also apply to the personal liability of our employees, representatives and vicarious agents.

§ 9 Data protection

Our privacy policy explains how we process your personal data.

§ 10 Changes to these terms

We may change these terms for the future if there is an objective reason, such as new functions or a change in the law. We will inform you of changes by email at least four weeks before they are to take effect. The changed terms only apply to you once you agree to them. If you do not agree, either party can end the user agreement under § 7.

§ 11 Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection of mandatory provisions of the country in which you have your habitual residence.

(2) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this agreement is Augsburg, Germany.

(3) Should any provision of these terms be invalid, the remaining provisions remain valid.